We review this page regularly against our working practices and current UK law. If you have a question about it, email support@spelloutsourcing.com.
Candidates
We do not charge candidates for registering their CV or for being considered or put forward for roles. There is therefore nothing to refund. You can cancel your registration at any time by emailing support@spelloutsourcing.com, and we will delete your details as described in the Candidate Privacy Notice.
Business clients
Recruitment services for employers are supplied under written terms of business agreed before work begins. Cancellation rights, any charges for work already carried out, and any rebate or replacement arrangements are set out in those terms.
- Cancelling a vacancy before a placement: tell us in writing as soon as possible. Whether any charge applies for work already carried out is set out in your written terms.
- Early ending of a permanent placement: any rebate or replacement, and the conditions for it, are set out in your written terms.
- Temporary and contract assignments: the notice needed to end an assignment is set out in your written terms. Charges apply only to time already worked.
- Fees paid in advance: if any fee is paid in advance, your written terms explain whether, and in what circumstances, it is refundable.
An overview is available on our Recruitment Terms for Employers page.
Services to individuals
We do not currently offer paid services to individual consumers. If we do in future, your statutory rights, including any right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and your rights under the Consumer Rights Act 2015, will not be affected by this policy.
How to raise a request
To discuss a cancellation or refund, email support@spelloutsourcing.com with your name, organisation, any invoice or reference number and the reason for your request. If you are unhappy with our response, see our Complaints Procedure.